Assistance and Consultancy
The company provides customers, with the experience and expertise of its technical staff to offer prompt and efficient Technical Assistance and a highly professional Trichology Consultancy service. The company's technicians are available for practical demonstrations to train owners and staff directly in the salon, explaining the features and specifications of the products. Under their expert guidance, it will be possible to learn how to use the IKS trichology line in order to achieve maximum functionality and ensure excellent results. Assistance is also provided as often as needed via phone, Whatsapp message or video chatThe staff is also available for technical trichology consultancy days in which clients can receive accurate scalp and hair checkups using an advanced analysis system with computerised micro-camera.
A modern microscope allows to view scalp and hair on a monitor (tablet or smartphone) that enlarges the image up to 200 times, so as to accurately evaluate the state of health. The software contained in the micro-camera allows to store images and transfer them in a personal client file together with photos, diagnosis and possible treatments.. Thanks to the computerised analysis, it’s possible to evaluate the condition of scalp and hair both in the absence of particular problems and in the presence of disorders, and to determine the most suitable products. H.K. Hair Kulture also offers customers the possibility of equipping themselves with a micro-camera for trichology analyses. Once properly trained, the salon staff will be able to recognise the various disorders and offer on a regular basis a complete and optimal consultancy service to their customers, with in-depth evaluations on the condition of scalp and hair and corresponding treatments. For information on trichology consultancy and on the H.K. Hair Kulture technical service, you can contact the staff of the company via the references on the site.
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